Shipping and Returns

RETURN INSTRUCTIONS
DAMAGED ITEMS
HOW LONG WILL IT TAKE TO RECEIVE A CREDIT FOR MY RETURNED ITEMS?
SHIPPING COSTS
ORDER CANCELLATIONS
LOCATE A MISSING PACKAGE
PAYMENT AUTHORIZATION
ORDER PROCESSING

RETURN INSTRUCTIONS

We would love to hear from you why you are unhappy. Perhaps we can offer a different product for you to try out, or we can refund the initial purchase and send you a shipping label: returns@peoplesbeauty.com

We trust our clients and hope that you trust us too. However, we reserve the right to refuse a return if we have reasonable grounds to believe that the customer is taking advantage of the policy or has done so in the past.

Returns for unopened products and gifts

A free return label will be provided to you via email after you contact us by phone or email to request a return. Print the label and affix it to the return package.
To prepare your return package, please fill out the Return Merchandise/Exchange form (sent along with the return label) and place it inside the return package.
If you are making an exchange and the total cost of your exchange is more than the amount of your return, please make the payment we sent along with the return label and form before mailing your return.
If you are returning or exchanging a gift, please check the box marked “Gift Return” on the Return Merchandise/Exchange form
Follow the shipping instructions provided in the email containing the prepaid label to send your return package.

DAMAGED ITEMS

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and email us.

Please provide the order number along with your email address and phone number for fastest service.

HOW LONG WILL IT TAKE TO RECEIVE A CREDIT FOR MY RETURNED ITEMS?

Once received, return packages are processed within 10-12 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

SHIPPING COSTS

We offer free shipping on all domestic orders in the USA!

Once processed, orders usually ship in 1-3 business days, using USPS Priority Mail: “In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery data does not come with a money-back guarantee.”

ORDER CANCELLATIONS

Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are:

Item(s) are not available
Difficulty in processing payment information.
Cannot ship to the address provided
A duplicate order was placed
By customer request
Purchase limits have been exceeded

If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact us at contact@peoplesbeauty.com

LOCATE A MISSING PACKAGE

If the tracking information for your package confirms delivery and you cannot locate the delivered package, please do the following before contacting us:

Check with neighbors and family members.
Look around the delivery location (yard, porch, driveway, mailbox).
Check for notice of attempted delivery.
Contact the carrier and obtain proof of delivery if possible.

PAYMENT AUTHORIZATION

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

ORDER PROCESSING

Orders are processed and shipped on business days only (Monday through Friday, excluding holidays).

Orders placed on holidays or weekend days will be processed the following business day.

Orders are processed within 2-5 business days.

If we are delayed in processing your order outside the normal timeframes, we will do our best to notify you.