When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and email us.
Please provide the order number along with your email address and phone number for fastest service.
HOW LONG WILL IT TAKE TO RECEIVE A CREDIT FOR MY RETURNED ITEMS?
LOCATE A MISSING PACKAGE
If the tracking information for your package confirms delivery and you cannot locate the delivered package, please do the following before contacting us:
- Check with neighbors and family members.
- Look around the delivery location (yard, porch, driveway, mailbox).
- Check for notice of attempted delivery.
- Contact the carrier and obtain proof of delivery if possible.
Orders are processed and shipped on business days only (Monday through Friday, excluding holidays).
Orders placed on holidays or weekend days will be processed the following business day.
Orders are processed within 2-5 business days.
If we are delayed in processing your order outside the normal timeframes, we will do our best to notify you.